Assignment 1: Formal Letter (Descriptive Reflection)
Dear Professor Brad, I hope you are having a great week. I would like to take the opportunity to give you a short introduction of me. I am Wong Kei Man, currently a year one student in sustainable infrastructure engineering (building services). I graduated from Ngee Ann Polytechnic with a diploma in hotel & leisure facilities management. I found my interest in the facilities industry during my three-year-study in polytechnic. With that, I decided to study engineering as I wish to gain more technical knowledge and be able to contribute to building an eco-friendly environment in the future. Being a good listener is my strength in communication. I worked as a front desk officer in Fairmont Singapore during my internship. A hospitality worker needs to listen to guests’ needs to provide services that are within guests’ expectations. Besides that, it is also necessary to listen to guests’ complaints so t...