Effective Communication

  Dear Professor Brad,      I hope you are having a great week. I would like to take the opportunity to give you a short introduction of me.      I am Wong Kei Man, currently a year one student in sustainable infrastructure engineering (building services). I graduated from Ngee Ann Polytechnic with a diploma in hotel & leisure facilities management. I found my interest in the facilities industry during my three-year-study in polytechnic. With that, I decided to study engineering as I wish to gain more technical knowledge and be able to contribute to building an eco-friendly environment in the future.         Being a good listener is my strength in communication. I worked as a front desk officer in Fairmont Singapore during my internship. A hospitality worker needs to listen to guests’ needs to provide services that are within guests’ expectations. Besides that, it is also necessary to listen to guests’ complaints so that we can understand their difficulties and provide them t

“Communication skills are an essential component in the education of engineering students to facilitate not just students’ education but also to prepare them for their future careers.” Marc Riemer, Faculty of Engineering, Monash University (2007)      It is important for engineering students to equip themselves with communication skills as it helps to boost their understanding of the knowledge. Moreover, it allows them to communicate clearly and effectively in the future workplace.